phrus Frequently Asked Questions

phrus accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit issued by Philippine banks)

All transactions are processed in Philippine Peso (₱). phrus does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit at phrus is ₱100 for GCash and Maya. Bank transfer minimums may vary by bank but are generally ₱200–₱500. There is no maximum deposit limit by default, though you can set your own deposit cap through the Responsible Gaming tools in your account settings.

Withdrawal processing times at phrus depend on your chosen method:

• GCash / Maya: Typically within 15 minutes after approval
• Bank transfer: 1–3 business days depending on the receiving bank
• Debit card: 1–5 business days

All withdrawals require a completed KYC verification. First-time withdrawals may take slightly longer as our team performs an additional security review.

phrus does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your phrus account are the full amount sent, with no deductions by phrus.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a pending security review on your account, or a technical issue with the payment provider. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your transaction reference number and we'll investigate immediately.

phrus offers a wide range of certified casino games including slots, live table games, bingo, and specialty games. Popular titles include European Roulette Pro, Jungle King, Bingo, and hundreds of slot games. All games use certified Random Number Generator (RNG) technology audited by independent testing laboratories to ensure fair outcomes on every spin and round.

When you claim a bonus at phrus, it comes with a wagering requirement — for example, 30x means you must wager the bonus amount 30 times before it can be withdrawn as real money. So a ₱500 bonus with a 30x requirement means you need to place ₱15,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements, eligible games, and expiry dates are always clearly stated in each bonus's terms. Read them carefully before claiming.

Yes — phrus is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. All games, account management features, deposits, and withdrawals are available on mobile. For the best experience, we recommend using an up-to-date version of Chrome or Safari on your smartphone or tablet.

RTP (Return to Player) is the theoretical percentage of wagered money a game pays back to players over a large number of rounds. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. phrus publishes the RTP for each game in the game's information panel. Most phrus slots have RTPs between 94% and 97%. Higher RTP means better long-term value for players.

To complete KYC (Know Your Customer) verification at phrus, you'll need to submit one valid government-issued photo ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC ID

You may also be asked to provide proof of address (utility bill or bank statement dated within 3 months) and a selfie holding your ID. KYC is required before your first withdrawal can be processed.

Yes. phrus takes data security seriously and complies fully with the Philippine Data Privacy Act of 2012 (Republic Act 10173). All data is transmitted using TLS encryption and stored with AES-256 encryption. We never sell or share your personal information with third parties for marketing purposes. For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your phrus account. To enable it, go to Account Settings → Security → Two-Factor Authentication and follow the setup steps. You can use SMS-based 2FA (a code sent to your registered mobile number) or an authenticator app. We strongly recommend enabling 2FA on your phrus account, especially if you access the platform from shared or public devices.

phrus provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check alerts, cool-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All limit reductions take effect immediately. For a full explanation of each tool, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be locked immediately and you will not be able to log in, deposit, or wager during the exclusion period. If you choose permanent exclusion, the account cannot be reopened. We take self-exclusion requests very seriously and process them without delay.

The minimum age to play at phrus is 21 years old, as required by Philippine law for casino-style gambling. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you suspect a minor has accessed phrus, please contact us immediately at support at phrus.app.